LiveCHAT OPERATOR

POSITION SUMMARY
Assist potential and converted customers with questions regarding product details, shipping, and general customer service. The actual live chat is implemented through a traditional chat program in addition to email responses. The purpose of the Livechat operator is to raise conversions by answering any questions and thus alleviating any concerns a potential customer may have.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering any and all questions with accurate information
• Advanced knowledge of all product information on websites Livechat is featured
• Thorough understanding of Velaro Chat program, including reporting
• Basic customer service skills
• Increase profits through effective answers and quality closes
• Twelve hour turnaround time on email questions
• Design and input ready answers to common questions
• Other duties as assigned by management

• High school diploma or equivalent
• Basic knowledge of Windows
• Basic knowledge of Microsoft Office products